Refund Policy

This policy explains when a refund may be approved, partially approved, or declined for Vidfer-related payments.

Last updated: May 30, 2026

Security-first policy language

Applies to buyers, sellers, and admin users

Eligible Refund Cases

Vidfer Policy

Refund consideration depends on payment verification, campaign stage, and compliance with platform requirements.

Duplicate successful payment for the same request.

Approved payment where service could not start due to confirmed system-side failure.

Charge submitted in error and reported before operational work begins.

Vidfer Policy

Refunds may be denied when service has started, policy violations exist, or user-side mistakes caused the issue.

Campaigns already reviewed, approved, or partially delivered.

Incorrect details entered by the user after successful payment confirmation.

Accounts flagged for abuse, fraud, manipulation, or rule violations.

Vidfer Policy

All refund requests must be submitted through support with complete evidence for audit and verification.

Include payment receipt, account email, request reason, and date/time details.

Reviews are handled by the admin team and may require additional verification.

Approved refunds are returned through the original or closest possible payment channel.

Vidfer Policy

Refund timing varies by payment method, provider processing windows, and verification complexity.

Initial review typically starts within 24-72 business hours.

Complex cases may require extended review for fraud and compliance checks.

Final status is shared through email or official support response.

For policy questions or legal requests, email support@vidfer.com and include your account role and issue details.

Important policy changes are published on this page and may also be shared by email for account and security updates.

Violations can result in warnings, restricted access, account suspension, or permanent removal based on severity.